Spot quiet members
See which members used to be active but have gone quiet, so your staff can reach out before they leave.
HoneyGate watches your server's activity and surfaces members who used to be engaged but have stopped showing up. You see them in one place, reach out, and mark each one as handled.
Available on: Pro plan
How it works
Every six hours, HoneyGate checks every member's last-seen activity: messages, commands, reactions, and voice joins. A member gets added to your at-risk list when:
- They have earned at least the minimum XP you set (so casual lurkers who were never really engaged don't clutter the list).
- They have not been active for longer than your silence threshold (default: 14 days).
- They are still in the server.
If someone comes back and becomes active again before you've taken action, their flag automatically resolves as "returned." You don't need to do anything.
Set it up
Go to Admin panel → Churn Alerts.
| Setting | What it does | Suggested starting point |
|---|---|---|
| Inactive after (days) | How long a member must be silent before they appear on the list | 14 days, long enough to survive a vacation, short enough to catch real drift |
| Min past XP to flag | Only flag members who earned at least this much XP in your server | 50 XP for smaller servers; 500+ for large, busy ones |
| Staff log channel | Bot posts a note here whenever new flags appear | Any private staff channel |
| Comeback message channel | Where the one-click "we miss you" post goes (see win-back below) | A general or lounge channel the member is likely to revisit |
| Comeback role | A perk role you can grant a returning member with one click (e.g. "OG") | Optional; leave empty if you don't use one |
| Comeback message | Custom text for the comeback post; {user} becomes the member's name | Leave blank for the friendly default |
Enable the toggle at the top, then hit Save.
Working through the list
The At-risk members table shows everyone who meets your thresholds right now. For each person you can see:
- Their name
- How much XP they earned in your server (shows they were genuinely involved)
- How many days they've been silent
- When they first appeared on the list
Actions you can take:
| Action | What it means |
|---|---|
| Acknowledged | You've seen it and handled it (reached out, sent a DM, etc.) |
| Dismiss | Not worth following up; removes it from the active view |
| Reopen | Brings a dismissed flag back if you change your mind |
Use the tabs at the top of the table to switch between Open, Returned, Acknowledged, and Dismissed views.
Win back a member, right from the list
Once you've set a comeback channel and/or a comeback role in Settings, every open (or acknowledged) flag gets one-click Re-engage buttons:
| Button | What happens |
|---|---|
| Post comeback message | The bot posts a friendly embed in your comeback channel that names the member, without pinging them. It's a public "the door is open" gesture, not a callout. |
| Give comeback role | The bot grants your chosen perk role to that one member. |
A few things to know:
- Everything happens inside your server. HoneyGate never DMs the member. Not from this page, not automatically, not ever.
- No accidental spam. The same button on the same member is blocked for 24 hours, so a double-click (or a second admin repeating the gesture) can't post twice.
- The list remembers. After you act, the row shows what was done and when, so your team doesn't double up.
- If the role grant fails, the most common cause is role order: drag the HoneyGate role above your comeback role in Server Settings → Roles.
Tips
- Start with a high XP threshold. A member who only sent one or two messages was never really part of your community, so set the min XP high enough to filter them out.
- Check the list weekly, not daily. Flags stay open until you act on them, so a once-a-week review is plenty.
- The "Returned" tab is worth a glance. Members who came back after going quiet deserve a quick welcome. They're already re-engaged, and a small acknowledgement can lock in that return.
Frequently asked questions
Does HoneyGate automatically DM the member? No. It only flags them for your staff to see. What you do next (DM, in-server ping, nothing) is up to you.
Will members know they've been flagged? No. The list is only visible to your server's admin team.
What counts as "activity"? Any message, slash command, emoji reaction, or voice channel join inside your server.
What if someone left the server? Members who left are not flagged. Churn Alerts only tracks people who are still in your server but have gone quiet.