Support tickets

Give members a private way to reach your staff, with transcripts and tidy handling. (Pro)

Tickets give members a private channel to talk to your staff — for help, reports, or applications — without DMs or public clutter.

What it does

A member clicks Open Ticket, HoneyGate creates a private channel only they and your staff can see, staff handle it, and on close a transcript is saved.

Setting it up

In the admin panel, open Tickets and configure:

1. The category where ticket channels are created.
2. The support role — the staff who can see and claim tickets.
3. A log channel where transcripts are posted.
4. The panel — the channel, title, description, and button label members see to open a ticket.
5. (Optional) a welcome message sent when a ticket opens, a max open per member, an auto-close after idle, and a post-close feedback survey.

Member experience

The member clicks Open Ticket, fills in a short summary, and gets a private channel. Staff are notified, claim it, help out, and close it — the member receives the transcript.

Tips

• HoneyGate needs permission to create and delete channels in that category.
• Use max open per member to prevent duplicate tickets.
• Auto-close after idle keeps your category from filling up with stale tickets.